Praise for Smart (Enough) Systems a€?Automated decisions systems are probably already being used in your industry, and they will undoubtedly grow in importance If your business needs to make quick, accurate decisions on an industrialized scale, you need to read this book a€? –Thomas H Davenport, Professor, Babson College, Author of Competing ожйээ on Analytics a€?James Taylor and Neil Raden are on to something important in this book–the tremendous value of improving the large number of routine decisions that are made in organizations every day a€? –Dr Hugh J Watson, Chair of Business Administration, University of Georgia a€?This is a very important book It lays out the agenda for business technology in the new century–nothing less than how to reorganize every aspect of how a company treats its customers a€? –David Raab, President, ClientXClient a€?This book is an important contribution to business productivity because it covers the opportunity from both the business executive’s and technologist’s perspective This should be on every operational executive’s and every CIO’s list of essential reading a€? –John Parkinson, Former CTO, Capgemini North American Region a€?This book shows how to use proven technology to make business processes smarter It clearly makes the case that organizations need to optimize their operational decisions It is a must-have reference for process professionals throughout your organization a€? –Jim Sinur, Chief Strategy Officer, Global 360, Inc The computer-based systems most organizations rely on to support their businesses are not very smart Many of the business decisions these companies make tend to be hidden in systems that make poor decisions, or don’t make them at all Further, most systems struggle to keep up with the pace of change The answer is not to implement newer, a€?intelligenta€? systems The fact is that much of today’s existing technology has the potential to be a€?smart enougha€? to make a big difference to an organization’s business This book tells you how Although the business context and underlying principles are explained in a nontechnical manner, the book also contains how-to guidance for more technical readers The book’s companion site, www smartenoughsystems com, has additional information and references for practitioners as well as news and updates Contents Foreword by Barbara von Halle xix Preface xxi Acknowledgments xx About the Authors xxv Introduction 1 The Smart Enough Systems Manifesto 5 Chapter 1 The Need for Smart Enough Systems 9 Chapter 2 Enterprise Decision Management 39 Chapter 3 Why Aren’t My Systems Smart Enough Already? 101 Chapter 4 Core Concepts 125 Chapter 5 Data and Analytics 147 Chapter 6 Business Rules 177 Chapter 7 Adaptive Control 213 Chapter 8 Readiness Assessment 235 Chapter 9 Getting There from Here 245 Chapter 10 EDM and the IT Department 317 Chapter 11 Closing Thoughts 367 Index 363.  Tunstal2007 г Мягкая обложка ISBN 0132347962.